Right to refund for 30 days under new laws

09-10-2015

The Consumer Rights Act 2015 was designed to make the rights of consumers and businesses clearer, to avoid costly disagreements developing.

The new Act covers:

  • What should happen when goods are faulty
  • What should happen when digital content is faulty. (This is the first time rights on digital content are addressed in legislation and give the consumer a right to repair or replacement of faulty digital content.)
  • Unfair terms in a contract
  • When businesses act in a way which is not competitive

Perhaps the most important part of the Act for consumers, is the new provision allowing a full refund for up to 30 days after the goods were purchased, if those good were faulty.  This avoids the previous uncertainty which allowed refunds being available for a “reasonable time”.

Samuels Solicitors has over 25 years' experience of advising consumers and businesses about their rights and obligations. 

If you are a consumer with an issue with goods or services you have purchased, or if you are running a business and you are concerned about how the new rules will affect you, contact us for a free no obligation discussion. 

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