Right to refund for 30 days under new laws

The Consumer Rights Act 2015 was designed to make the rights of consumers and businesses clearer, to avoid costly disagreements developing.

The new Act covers:

• What should happen when goods are faulty
• What should happen when digital content is faulty. (This is the first time rights on digital content are addressed in legislation and give the consumer a right to repair or replacement of faulty digital content.)
• Unfair terms in a contract
• When businesses act in a way which is not competitive

Perhaps the most important part of the Act for consumers, is the new provision allowing a full refund for up to 30 days after the goods were purchased, if those good were faulty.  This avoids the previous uncertainty which allowed refunds being available for a “reasonable time”.

Samuels Solicitors has over 25 years' experience of advising consumers and businesses about their rights and obligations. 

If you are a consumer with an issue with goods or services you have purchased, or if you are running a business and you are concerned about how the new rules will affect you, contact us for a free no obligation discussion.